Responsible Gaming
Gaming Should Be Entertainment
At LeoVegas Online Pokies NZ, we believe that online gaming should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. While we strive to provide an enjoyable gaming experience, it's important to understand that the house always has an edge, and you should never gamble more than you can afford to lose.
Please gamble responsibly and within your means.
Age Verification
Online pokies and casino games in New Zealand are only available to players who are 18 years of age or older. We are committed to preventing underage gambling and strictly enforce age verification checks during account registration and at the point of play.
If you are under 18, please do not attempt to access our gaming platform. Parents and guardians are encouraged to use parental controls and monitoring tools to protect young people.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Be aware of these warning signs:
- Chasing losses by gambling more to recover money you've lost
- Gambling with money intended for essential expenses (rent, bills, food)
- Hiding your gambling activities from family, friends, or partners
- Gambling for longer periods than intended
- Increasing the amount you gamble to achieve the same excitement
- Feeling anxious, irritable, or restless when not gambling
- Using gambling as an escape from problems, stress, or negative emotions
- Borrowing money to fund gambling activities
- Neglecting work, school, relationships, or hobbies due to gambling
- Failed attempts to cut back or stop gambling
- Lying to others about the extent of your gambling
If you recognize any of these signs in yourself or someone you know, please seek help immediately.
Self-Help Tools & Features
LeoVegas and our partners provide tools to help you maintain control of your gaming:
- Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit
- Loss Limits: Restrict the maximum amount you're willing to lose during a session
- Session Reminders: Receive reality check notifications during extended play sessions
- Time-Out: Take a break from gaming for a set period (hours, days, or weeks)
- Self-Exclusion: Voluntarily exclude yourself from all gaming for an extended period
Contact LeoVegas customer support to activate any of these responsible gaming features on your account.
Support Organizations & Resources
If you or someone you know needs help with problem gambling, these organizations provide free, confidential support:
New Zealand
- Gambling Helpline (NZ): Free phone support and counselling — Call 0800 654 655 or visit online chat at www.gamblinghelpline.co.nz
- Problem Gambling Foundation (NZ): Support and resources — www.pgf.nz
International Resources
- Australia — Gambling Help Online: www.gamblinghelponline.org.au
- United Kingdom — GamCare: www.gamcare.org.uk
- United Kingdom — GamStop (Self-Exclusion Register): www.gamstop.co.uk
- Canada — Responsible Gambling Council: www.responsiblegambling.org
- United States — National Council on Problem Gambling: www.ncpgambling.org
- Germany — Bundeszentrale für gesundheitliche Aufklärung: www.bzga.de
Take Action Today
If you are experiencing difficulties with your gambling, please reach out for support. Problem gambling is treatable, and help is available. You are not alone.
Contact the Gambling Helpline (NZ) on 0800 654 655 — available 24/7, free and confidential.
Remember: It's never too late to seek help. Your wellbeing is more important than any game.